Privacy Policy

Information We Collect

1.1 Personal and Business Information

When you register or interact with our platform, we may collect:

• Contact information such as your name, email address, and phone number
• Business details such as company name, role, and business-related information
• Account credentials used for authentication and access

1.2 Data Processed via WhatsApp Integration

Our platform integrates with the WhatsApp Business API to facilitate automated messaging. In this context, we may process:

• Message content, including text, media, and metadata
• End-user data such as phone numbers and basic profile information

OneTapp processes this data on behalf of the business using the platform.

1.3 Automatically Collected Information

We may collect technical and usage data, including:

• IP address, browser type, device, and operating system
• Pages visited, interactions, and usage patterns
• Cookies used for session management and performance

We may request consent for non-essential cookies where required under applicable regulations.

How We Use Your Information

We use collected information to:

• Operate and maintain the OneTapp platform
• Automate responses and manage communications
• Improve performance and user experience
• Send service-related updates and support messages
• Maintain security and prevent misuse

Data Sharing and Third-Party Services

We do not sell your personal information. We may share data with trusted third parties to provide our services, including:

• Meta (WhatsApp) for messaging functionality
• Cloud hosting providers for infrastructure
• Analytics and support tools

These providers process data only as necessary and in accordance with our instructions.

3.1 Cross-Border Data Transfers

Your data may be transferred to and processed in countries outside your own. We take reasonable steps to ensure such transfers are handled securely and in line with applicable regulations.

3.2 Legal Requirements

We may disclose information if required by law or in response to valid requests from public authorities.

Payments

OneTapp does not currently process payments through the platform. We do not collect or store financial information at this stage. If payment features are introduced in the future, this policy will be updated accordingly.

Data Retention

We retain data only as long as necessary to provide our services and fulfill operational requirements.

• Account data is retained while your account is active and removed within a reasonable period after deletion
• Message data processed via WhatsApp may be subject to Meta’s retention policies
• Additional data may be retained based on system requirements and user settings

Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit
• Access controls and authentication mechanisms
• Ongoing monitoring and security practices

While we take reasonable precautions, no method of transmission or storage is completely secure.

Your Privacy Rights

Depending on your location, you may have rights to:

• Access your personal data
• Request corrections
• Request deletion
• Restrict or object to certain types of processing
• Withdraw consent where applicable

To exercise your rights, please contact us using the details below.

Updates to This Policy

We may update this Privacy Policy as the platform evolves. Changes will be reflected by updating the Effective Date. Continued use of the platform indicates acceptance of any updates.

Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact: